We appreciate that customer retention is paramount in the broker industry and that customer care is key to this. At Nationwide, we can enhance your after-sales care by assisting all of your customers who have been involved in road traffic accidents.
Vehicle Replacement and Repair*
Nationwide works successfully with Insurance Brokers nationally offering a non-fault accident claims management facility including credit hire, credit repair* and personal injury assistance. Many of our Brokers have found that utilising the Nationwide scheme has enhanced their overall customer service due to the additional benefits offered to their client. We can also assist your fault customers by advising them about the first notification of loss process.
Whether your customer’s vehicles are repaired or a total loss, they will be provided with an equivalent replacement vehicle from our own new and up-to-date fleet, which comprises of mainstream and prestige cars and commercial vehicles.
Account Management & Additional Benefits
Our Insurance Brokers have dedicated Account Managers who can provide in-house training to ensure your staff captures the optimum number of convertible claims. Our Account Managers will provide monthly statements and management information to illustrate converted claims which will enable you to monitor our service levels.
We offer a generous incentive package which can be utilised as an aid to motivate staff or simply as an extra profit stream for your business.
Nationwide has protocols with insurers and are listed as a first tier credit provider under the Association of British Insurers General Terms of Agreement, enhancing speed of recoverability and at the same time providing you and your customers with peace of mind. Nationwide are registered with and comply with the Ministry of Justice regulations which demonstrates our continuous commitment to working alongside our business partners in handling customers claims in a professional manner.
*Subject to claim inclusions.