- Liaising with your insurer and the third party insurer
- Replacement vehicle
- Vehicle Repair
When your vehicle has been deemed a total loss i.e. beyond economical repair and not repairable, we will assist you in obtaining an agreeable settlement cheque from the third party insurer. We will keep you in the replacement vehicle until you received and banked your settlement cheque from either your insurer or the at-fault insurer.
- Register a claim with your insurer to enable them to instruct an engineer to inspect your vehicle and subsequently authorise repairs. We will monitor the repairs and upon completion will collect the replacement vehicle. When you collect your repaired vehicle you will need to pay for your insurance excess;OR
- Alternatively we can deal with all elements of your claim, including instructing an engineer to inspect your vehicle and arranging for your vehicle to go to an Approved Repairer.
Nationwide can deal with Hire only – we will liaise with you and the repairer for a booking-in date. Your insurance company will instruct their own engineer and authorise your repairs, which will be monitored by us. On the day that your vehicle is booked in for repair we will deliver your replacement vehicle to the repairer. You will need to pay for your excess when collecting your vehicle from the repairer.
Alternatively, we can deal with all elements of your claim – we will arrange for your vehicle to go to an approved repairer, instruct an engineer and provide a replacement vehicle until repairs have been completed.
Regardless of the level of motor insurance you possess, you are entitled to the service that Nationwide provides after a non-fault accident. We seek to recover any costs incurred as a result of your accident from the party accountable.
Remember that the claim is against the insurance company of the driver who caused the accident, not against your insurance and therefore the claim will not affect your policy. If repairs are undertaken through your own insurance your no claims bonus will be affected until the claim is settled, at which point it may be reinstated.
If your vehicle is drivable, we will (or your insurer will) liaise with our Approved Repairer network to locate a repairer close to you. We will (or your insurer will) then agree a mutually convenient repair date when you will be asked to take your vehicle to the agreed Repairer, where a replacement vehicle will be waiting for you.
We will liaise with the repairer throughout the repair process and will keep you updated. When your repairs are complete you will simply need to return the replacement vehicle to the repairers and collect your own vehicle. You must advise us when you are collecting your vehicle so that we may arrange collection of the replacement vehicle.
Nationwide coverage via our extensive vehicle network means that we can provide a fast and efficient vehicle replacement service comprising of mainstream cars, prestige marques, and commercial vehicles.