What to do in the first hour after a non-fault accident
The steps that protect your claim, in the order they actually matter.
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Accident Management Specialists
Don't Let an Accident Stop You. We Keep You Driving.
We provide a like-for-like replacement vehicle while yours is repaired or replaced. We handle the claim, the insurer, and the costs — you pay nothing.
Drivers
Had an accident that wasn’t your fault and need help, or driving one of our cars right now?
Click herePartners
Already working with us, or interested in discovering our accident management solutions?
Click hereWhy Drivers Choose Nationwide
We take the stress out of the situation so you can focus on your life.
Claim Management
We manage the full accident claim process nationwide — covering insurers, recovery, delivery, and ongoing support.
Zero Upfront Cost
We recover all costs directly from the at-fault driver's insurance company. You pay nothing.
Like-for-Like Vehicle
Driving a prestige SUV? We won't put you in a small hatchback. We match your vehicle class.
The Process
Back on the Road in 3 Steps
1
Contact Us
Call our 24/7 team or fill out the form. We'll confirm liability quickly.
2
Vehicle Availability
We deliver a comparable replacement vehicle to your chosen location or arrange collection.
3
Claim Managed
We handle the insurers and repairs. You keep driving until yours is fixed.
Our Fleet
Our Extensive Fleet
We hold a massive stock of vehicles across the UK to match your requirements instantly.
Prestige Division
Drive something rarer? We do supercars as well.
Ferrari, Lamborghini, Porsche, Bentley, McLaren, Aston Martin — after a non-fault accident we keep you in a like-for-like replacement of the same calibre, usually within 24 hours, and handle the whole claim.
Services
Our Accident Replacement Services
Vehicle Recovery
Specialist accident recovery and scene management at the roadside.
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Claims Management
Professional handling of your non-fault claim, every step of the way.
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Comparable Replacement
A vehicle of the same size and specification, provided throughout.
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Accident Repair
Quality repairs with manufacturer-approved parts.
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Where We Cover
Nationwide Coverage
No matter where you are, we can get a replacement vehicle to you quickly.
- Same-day availability in most major cities
- Guaranteed next-day service across the UK
- Collection or delivery to suit you
FAQs
Frequently Asked Questions
Common questions about non-fault replacement vehicles.
We aim to get you into your replacement vehicle within 1–24 hours, dependent on location and availability.
No. Because we claim directly from the at-fault driver's insurance, your own policy is not claimed against — protecting your no-claims bonus and avoiding excess payments.
No. The service is provided at no cost to you, provided the accident was not your fault and the third party is insured and identifiable.
If your vehicle is written off, you can typically keep the replacement vehicle for up to 7 days after you receive your settlement cheque, giving you time to find a new car.
Get Moving
Ready to Arrange Your Vehicle?
Don't wait on your insurance company. We can often get you moving within hours.
