What to do in the first hour after a non-fault accident
The steps that protect your claim, in the order they actually matter.
Read moreNews & Updates
Guidance on non-fault accidents, replacement vehicles and the claims process.
Latest
Guidance and updates for drivers
Practical guidance on non-fault accidents, replacement vehicles and the claims process.
Like-for-like explained: what you are actually entitled to
Your replacement should match the car you lost, not whatever's cheapest.
Read more
Why your no-claims bonus should survive a non-fault claim
If it wasn't your fault, your own policy shouldn't be the one paying.
Read more
Courtesy car or replacement vehicle? They are not the same thing
One's a goodwill gesture from a garage. The other reflects the car you lost.
Read more
What happens to your car while it is being repaired
Recovery, storage and repair, and who's accountable at each handover.
Read more
If your car is written off, you should not be stranded
Settlement takes time. Your replacement shouldn't vanish the moment the decision lands.
Read more