Support for Drivers After an Accident
If the unexpected happens, you won't face it alone. We guide you through every step, with one goal: getting you moving again fast.
We're With You From Start to Finish
Most drivers will rarely experience an accident, which can make knowing what to do in a stressful situation difficult. When it happens, we make sure you always have someone in your corner.
We support around 30,000 drivers every year, guiding them through the accident claim process and keeping them on the road with a replacement vehicle. Call us on 03333 444 303 following an accident and we will take it from there.
Call us on 03333 444 303 following an accident
We provide a suitable replacement vehicle to keep you moving.
We organise your vehicle repairs with a trusted, approved repairer.
We help ensure any recoverable losses are identified.
We provide regular updates on the progress of your repair.
You collect your vehicle and return the replacement to the repairer.
Electric Vehicle Support
We continue to invest in our electric vehicle fleet and charging infrastructure across all depots, ensuring drivers receive a seamless like-for-like replacement experience.
Where available, we provide a like-for-like electric vehicle. If an alternative is supplied, our experienced team will guide you through the vehicle controls and offer practical charging advice at handover, so you can drive away with confidence.
Every electric vehicle is delivered fully charged, with insurance cover provided for drivers aged 18 to 75.
Back on the Road in 3 Steps
Keeping you mobile is our priority, but our support goes further than just a replacement vehicle. Our experienced claims handlers manage your claim from start to finish, dealing with all parties involved so you can focus on getting back on the road.
Making a Claim
Call our 24/7 team or fill out the form. We'll confirm liability quickly.
Vehicle Availability
We deliver a comparable replacement vehicle to your chosen location or arrange collection.
Claim Managed
We handle the insurers and repairs. You keep driving until yours is fixed.
Immediate Steps Following an Accident
A few simple actions at the scene can make your claim quicker and smoother. Here is what to do if you are ever involved in an accident.
Try to Remain Calm
Assess the situation carefully. If anyone is injured, there is a risk of fire from leaking fuel, or you suspect the other driver may be under the influence of alcohol or drugs, call the emergency services immediately.
If there are no serious injuries or immediate safety risks to other road users, the emergency services may not attend. In this case, it is important to gather and record as much information as possible at the scene of the accident.
Do Not Discuss the Accident or Admit Fault at the Scene
Being involved in a car accident can be extremely stressful, so it is important to stay calm and composed. Avoid discussing who was at fault at the scene, and do not make any statements about liability if you are later contacted by the other driver or their insurer.
Anything you say regarding responsibility could potentially be used against you during your claim process.
Gather Full Details About the Accident Scene and All Parties Involved
- Name, address and phone number of the third party and any witnesses
- Vehicle registration number, make and model
- The exact damage and its location
- Insurance company and policy number
- A plan of the accident scene, plus photos if you have a camera phone
- If you were injured, report it to the police so you can obtain a police report to reference in any claim for compensation
Make a Claim
If you would like to make a claim or speak to one of our specialists, contact us today. We can often get you moving within hours.